Zoom เดินหน้ากลยุทธ์ AI ด้วย Unified Context Layer ใหม่ ที่ช่วยเปลี่ยนบทสนทนาในการประชุมให้เป็นงานที่เสร็จสมบูรณ์

Zoom unveiled a new Unified Context Layer and multiple AI-powered products at Zoomtopia 2026 designed to connect meeting conversations with business documents and data. The platform aims to transform conversations into actionable work by providing comprehensive context to both humans and AI agents. New capabilities include meeting summaries, intelligent transcripts, workflow automation, and enhanced customer experience tools. Zoom expects to exceed $5 billion in annual revenue this year and reports 256% growth in Virtual Agent customers.