UPS Is Walking Away From Amazon. Is That a Smart Move?

UPS is reducing its Amazon-related shipping volume by over 50% through 2026, phasing out standard last-mile delivery services. While Amazon was UPS's largest customer, these shipments generated lower profits and clogged sorting facilities. UPS is pivoting toward higher-margin orders from small-to-medium businesses and healthcare customers. The company expects 3% revenue growth and 1% adjusted EPS growth in 2026, marking the first synchronized growth since 2022.