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Intrado Launches Portfolio of AI-Enabled Solutions for Next Generation Emergency Communications Modernization

GlobeNewswire Inc.·
Intrado Launches Portfolio of AI-Enabled Solutions for Next Generation Emergency Communications Modernization

Intrado announced a portfolio of AI-enabled and cloud-native emergency communications solutions designed to help PSAPs modernize operations. The offerings include VIPER NextGen (unified cloud-native call handling), VIPER Answer (AI-powered non-emergency call automation), and VIPER NextGen Cloud Backup (resiliency and continuity solution). These solutions aim to address increasing call volumes, staffing shortages, and cybersecurity concerns while supporting NG9-1-1 modernization initiatives.

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