Concentrix et Currys remportent le prix international d’excellence CX de NiCE pour la transformation de l’engagement client

Concentrix Corporation and Currys have won the NiCE 2026 International CX Excellence Award in the 'Excellence in Engagement Orchestration' category for EMEA. The partnership transformed Currys' customer operations using NiCE CXone technology, unifying interactions across channels and processing nearly six million annual interactions, resulting in double-digit improvements in customer satisfaction metrics including Net Promoter Score. Concentrix also achieved Platinum status in NiCE's 360 Partner Program.