INTOUCH INSIGHT ANNOUNCES Q1 2026 FINANCIAL RESULTS

OTTAWA, ON , May 20, 2026 /CNW/ - Intouch Insight Ltd. ("Intouch" or the "Company") (TSXV: INX ) (OTCQX: INXSF ), a provider of customer experience measurement solutions, today announced its financial results for the first quarter ended March 31, 2026. Key Highlights for Q1 2026 compared to Q1 2025 Total revenue increased 6% to approximately $6.7 million. Gross margin dollars increased by $123,762. SaaS revenue increased by 11% and recurring services increased by 5%. Adjusted EBITDA 1 was $352,624, compared to $557,748, reflecting planned strategic investments in sales, marketing, and technology. Note 1: EBITDA is a non-IFRS measure and is calculated as net income before interest expense, income taxes, financing costs, depreciation, and amortization. Recent Operational Highlights Announced a strategic expansion into the grocery sector, highlighted by an upcoming featured speaking engagement at the GroceryNEXT conference in Chicago. Published proprietary thought leadership studies on the Quick Service Restaurant (QSR) industry, identifying a "Transactional Gap" in customer experience and revealing key drivers for mobile ordering success. Advanced key merchandising initiatives to actively build the sales pipeline and establish a foundation for expected long-term revenue expansion. Enhanced software and technology offerings, including investments in AI automation to improve platform functionality and client outcomes. Expanded sales and marketing capabilities to target new verticals and accelerate organic growth. Cameron Watt, President & Chief Executive Officer of Intouch Insight, commented: "The first quarter of 2026 progressed in line with our strategic plan, delivering solid top-line growth across every single product line, including an 11% increase in our SaaS revenue. We are confident in the immediate market opportunities in front of us and we are willing to tra